Refund policy
Refund and Return Policy
Last updated: 28 July 2026
This policy applies to every order placed on elovrashop.com. It is simple: if the product does not work out for you, you get your money back.
30-day money-back guarantee
You have 30 days from the day your order is delivered to ask for a full refund. All we ask is that you tell us briefly what the problem was - it does not have to be a good reason, but it helps us fix what is wrong with the product or the description. If the item arrived damaged, incomplete or is not what you ordered, please add a photo.
In most cases you do not have to send anything back
Return shipping usually costs more than the product itself, so for standard orders we do not ask you to return the item. Keep it or give it to someone who can use it. You will never be charged a return, restocking or handling fee.
For higher-value orders (over 60 USD), or if something about a request does not add up, we may ask you to send the item back before we refund you. In that case we cover the return postage and tell you exactly how to send it.
Fair use
The guarantee is meant for real customers with a real problem. We may decline a request that is clearly abusive - for example repeated refund claims from the same person or address, orders that were bought to be resold, or claims made after the 30-day window. If we decline, we always explain why in writing.
How to request a refund
Email us with your order number and a sentence about what went wrong. We reply within 2 business days.
When you get your money
After we confirm your request, the refund goes back to the original payment method within 3 to 7 business days, often sooner. Your bank or card issuer may need a few extra days to show it on your statement. A full refund always includes any shipping fee you paid.
Damaged, wrong or missing items
Send us a photo and we will replace the item or refund you in full, whichever you prefer. This is on us, not on you, and there is nothing to send back.
Cancelling an order
You can cancel free of charge any time before your order has been shipped - just email us. Once it has shipped, the 30-day guarantee above applies instead.
Orders we are not able to accept
An order placed in this store is a request to buy that we confirm before it is shipped. If we cannot accept or fulfil your order, we tell you by email and refund every amount you have paid in full. We never keep money for an order we do not ship.
Orders that do not arrive
If your parcel has not arrived within 30 days of the estimated delivery date, contact us and we will refund the order in full or send a replacement, whichever you prefer.
Contact
Elovra, 149 00 Prague, Czech Republic
Email: filip.ajfonek@gmail.com
Phone: +420 703 992 750